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Technical Support - O365

Location:

Wellington

Work type:

Contract

Business sector:

Information & Communication Technology

Salary:

NZD35 - NZD40 per hour

Job reference:

JO-1905-530534

Start date:

2019-05-23

Contact email:

lauren.symmons@talentinternational.com

Advertiser:

Lauren Symmons

  • Wellington CBD Location
  • 6 month contract
  • Immediate start
Working with a combination of new and existing technologies, you will be responsible for supporting various end-user issues including Office365 over the phone. Your role will be critical providing over the phone support, trouble shooting and the ability to guide the user through technical instructions.

Responsibilities
  • Extensive troubleshooting and root cause analysis.
  • Support various end-user issues including Office365 over the phone.
  • Contribute to positive team culture and provide excellent customer service. 
  • Updating documentation as required such as quick reference guides, support documentation; contribute to common fixes and existing knowledge base
Experience Required
  • Must have excellent verbal communication skills.
  • Must have knowledge of Office365 applications.
  • MS AD/ Exchange support
  • Senior level knowledge of overall desktop troubleshooting
  • Exceptional over the phone support, troubleshooting skills. Ability to communicate and guide the user through technical instructions.
  • Must have experience with common IT ticketing based systems. 

If you are able to start immediately, and are looking to consolidate your IT support skills, simply apply now. Alternatively, send your CV through to lauren.symmons@talentinternational.com

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